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Our commitment to accessibility

CPCS fosters a diverse and inclusive workplace. Because we work with people around the world, we place a high priority on accessibility.

This accessibility plan outlines the policies and actions that CPCS has in place to improve opportunities for people with disabilities in accordance with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, Canada (AODA), and the Americans with the Disabilities Act (ADA). 

Our Ottawa headquarter is wheelchair accessible. Other offices are not wheelchair accessible, and we apologize for the inconvenience it may cause.

To contact us: 613-237-2500 |

Statement of commitment

CPCS Transcom Limited (CPCS) is committed to working towards providing a barrier-free environment in our offices for all stakeholders including our clients/customers, employees, job applicants, suppliers, and any visitors who may enter our premises, access our information, or use our services. As an organization, we respect and uphold the requirements set forth under all relevant regulations and standards*. For the purpose of this policy, accessibility applies to both physical and cognitive disabilities.

CPCS understands that we have a responsibility for ensuring a safe, dignified, and welcoming environment for everyone. We are committed to ensuring our organization’s compliance by incorporating accessibility legislation into our policies, procedures, equipment requirements, training, and best practices. We will review these policies and practices annually, as organizational changes occur, or in anticipation of compliance deadlines. In addition, we will strive to meet the needs of individuals with disabilities in a timely and effective manner.

Providing an accessible and barrier-free environment is a shared effort, and as an organization, CPCS is committed to working with the necessary parties to make accessibility for all a reality. For more detailed information on our accessibility policies, plans, and training programs, please contact us at

* Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations.
Including the following:

  • Accessibility Standards for Customer Service, Ontario Regulation 429/07
  • Integrated Accessibility Standards, Ontario Regulation 191/11 for the Information and Communications Standard
  • Integrated Accessibility Standards, Ontario Regulation 191/11 for the Employment Standard

The American With Disabilities Act and all other applicable laws. As well as principles of Equal Employment Opportunity

UK Equality Act 2010

Standards for customer service 

The Use of Assistive Devices, Service Animals, and Support Persons

Persons with disabilities may:

  • Use their own assistive devices as required when accessing goods or services provided by CPCS. 
  • Be accompanied by a guide dog, service animal or service dog on premises that are open to the public unless otherwise excluded by law.
  • May be accompanied by a support person. 

Where a safety concern presents itself, or where accessibility might be an issue, other reasonable measures will be used to ensure access.

Notice of Disruptions in Services

Service disruptions may occur due to reasons that may or may not be within the control or knowledge of CPCS. In the event of any disruptions to facilities or services that customers with disabilities rely on to access or use CPCS’s goods or services, reasonable efforts will be made to provide advance notice. In some circumstances such as in the situation of unplanned temporary disruptions, advance notice may not be possible. 

Notice of Availability and Format of Documents

CPCS shall notify customers that the documents related to the Accessibility Standard for Customer Service are available upon request and in a format that considers the customer’s disability. Notification will be given by posting the information on CPCS’s website Accessibility – CPCS – advisors to infrastructure leaders.

Developing Accessible Documents for Client Work

From time to time, clients of CPCS may request that documents such as reports and proposals be made available in an accessible format for those who are visually impaired. Should a client make this request, CPCS can develop accessible documents.

Given the substantial workload required to develop an accessible document, please be sure to inform the Ottawa Office Manager as soon as you are notified that an accessible format will be required so that the appropriate arrangements can be made.

Standards for communications

Accessible Formats and Communication Supports

Unless deemed unconvertible CPCS will provide or arrange for the provision of accessible formats and communication supports for persons with disabilities, upon request. These will be provided in a timely manner and at no additional cost to the individual.

CPCS will consider the person’s accessibility needs when customizing individual requests and shall consult with the individual making the request to ensure suitability.

CPCS will make the availability of accessible formats and communication supports publicly known.


The Information and Communications Standard does not apply to:

  • Products and product labels;
  • Unconvertible information or communications; or
  • Information that the organization does not control either directly or indirectly through a contractual relationship.

Unconvertible Information or Communications

If it is determined, in consultation with the requesting party, that information or communications are unconvertible, CPCS will ensure that the individual who made the request is provided with an explanation and a summary of the information.

CPCS will classify information or communications as unconvertible where:

  • It is not technically practicable to convert; or
  • The technology required to make the conversion is not readily available.

Accessibility Standards for Employment

Recruitment, Assessment and Selection

CPCS will notify employees and the public about the availability of accommodation for job applicants who have disabilities.

Successful applicants will be reminded of CPCS’s policies and supports for accommodating people with disabilities.

Accessible Formats and Communication Supports for Employees

If an employee with a disability requests it, CPCS will provide or arrange for the provision of accessible formats and communication supports for information needed in order to perform his/her job or Information that is generally available to all employees in the workplace.

Workplace Emergency Response Information

Where required, CPCS will create individual workplace emergency response information for employees with disabilities. 

Performance Management and Career Development and Advancement

CPCS will consider the accessibility needs of employees with disabilities when implementing performance management processes, or when offering career development or advancement opportunities.

Individual accommodation plans will be consulted, as required.


The accessibility needs of employees with disabilities will be taken into account in the event of redeployment or reassignment.

Individual accommodation plans will be consulted, as required. 

Accessible Websites and Web Content

CPCS internet websites and web content conforms to the WCAG 2.0 Level AA.

Documented Individual Accommodation Plans

CPCS has in place written processes for developing documented individual accommodation plans for employees with disabilities. 

Return to Work

CPCS has in place a return-to-work processes for employees who are absent from work due to a disability and require disability-related accommodation(s) in order to return to work.

This process will outline the steps CPCS will take to facilitate the employee’s return to work and using documented individual accommodation plans.


CPCS has established a feedback process for clients/customers or employees with disabilities, upon request. Information about the feedback process, including accessible documents, is available to all clients/customers or employees and notice of the process is made available on our website at

Submitting Feedback

Customers can submit feedback to:

Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.


Training will be provided to all employees covering all elements required by Regulation 429/07 and the Integrated Accessibility Standards, Ontario Regulation 191/11under the Accessibility for Ontarians with Disabilities Act, 2005. 

Training is conducted via an online training provider as part of the orientation for all Ontario based staff. 

CPCS maintains a record of training that includes the dates training was provided and the number of employees who participated in the training. 


If you have any questions or concerns about this policy or its related procedures, please contact

This policy and its related procedures will be reviewed as required in the event of legislative changes, or changes to company procedures.

CPCS Multi-Year Accessibility Plan for Ontario-Based Offices

Building on our statement of commitment, our current 2021-2025 multi-year accessibility plan follows our earlier 2015-2020 plan and outlines how CPCS Transcom Limited will continue to improve policies and take actions to remove and prevent accessibility barriers. in accordance with the requirements communicated under the Integrated Accessibility Standards, Ontario Regulation 191/11.